Policies

Return Policy

If for any reason you are not completely satisfied, please email us or call us at 603-742-WINE (9463) immediately, and let us know the nature of the problem. We ensure your complete and ultimate satisfaction.

Privacy Policy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: info@doverwine.com
By Phone: (603) 742-9463

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Security Policy

Your payment and personal information are always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name and address so that it cannot be read over the internet.

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Shipping Policy

All shipments from Dover Wine are shipped Federal Express. All wine shipments must be signed for by a person at least 21 years old. Wine shipments will not be left at a home where no one is home or with someone who is not at least 21. All shipments are shipped FedEx Ground unless otherwise requested. If you wish overnight or second-day air, please contact us for a quote on those rates. For a shipping quote, please check this link:

States to Which Dover Wine Ships
We ship non-wine items (gift baskets, gourmet food & chocolate, gift certificates and accessories) to all 50 states.
Many states prohibit out-of-state retailers from shipping wine to residents of their state. State laws on wine shipping are complex and under constant review, so these laws are constantly changing.
Below is the list of states that we can and cannot ship to.

States where we ship non-wine related products
All 50 U.S. states

States where we do ship wine
Alaska
Arizona
California
Colorado
Connecticut
Florida
Idaho
Louisiana
Missouri
Nebraska
Nevada
New Hampshire
New Mexico
New York
North Carolina
North Dakota
Ohio
Oregon
Texas
Virginia
Washington
Washington D.C.
West Virginia
Wyoming

States where we do not ship wine
Alabama
Arkansas
Delaware
Georgia
Hawaii
Illinois
Indiana
Iowa
Kansas
Kentucky
Maine
Massachusetts
Maryland
Michigan
Minnesota
Mississippi
Montana
New Jersey
Oklahoma
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Utah
Vermont
Wisconsin

States with zip code restrictions on wine shipments1
Alaska
Florida
Idaho
Please be sure you have chosen your Ship To state correctly, as regulations in certain areas of the U.S. prohibit their residents from receiving wine shipments directly.

1 Local laws prevent us from shipping to certain zip codes in these states. We will let you know if your zip code is “dry.”

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